Frequently asked questions
Straight answers about reservations, tickets and visas.
Is this a real flight ticket?
No. It is a real flight reservation: a booking record created with the airline that has its own booking reference (PNR). It is held for a limited time and has not been paid for or issued as a ticket, so you cannot fly with it.
Can I verify the reservation?
Yes. Open the airline's own website, go to "Manage booking", and enter the booking reference and the passenger's family name from your PDF. You will see the same flights and passenger names.
How long does the reservation last?
The airline decides how long a booking is held, so we cannot promise a fixed time. Where the airline gives a deadline, it is printed on your PDF and on your reservation page, and you can always check the booking on the airline's Manage booking page. After the airline's deadline it cancels the booking automatically.
Will the embassy or consulate accept it?
It depends on the country and sometimes on the type of visa. Many authorities accept a flight reservation; some require a paid ticket. Please check the instructions of the embassy or visa centre you are applying to before you order. BookTours Ticket cannot guarantee acceptance or visa approval.
How fast do I get it?
Usually within a few hours. Your PDF is emailed to you and is also available on your private reservation page. If you chose a later delivery date, we send it at the date and time you picked.
What if you cannot create the reservation?
If our system cannot create it automatically, our team books it for you and checks the reference with the airline before sending it. If it still cannot be done, your payment is refunded in full.
I made a mistake in a name or date. What now?
Contact us as soon as possible. If the reservation is still active we will correct it once at no charge, where the airline allows it. Otherwise you will need a new order. Please enter names exactly as shown on the passport.
Do you need my passport number or card details?
No passport number is collected. Your card details are entered on Stripe's secure payment page; we never see or store them.
Can I book for children or infants?
Yes. Choose the number of adults, children (2 to 11) and infants (under 2) in the booking form. Every infant needs an adult on the same booking.
Do you also book hotels or tours?
Not at the moment. This service only provides temporary flight reservations.
Can I use the reservation to travel?
No. It is not a paid or issued ticket. If you want to travel, you must buy the ticket from the airline before the reservation expires.
Still have a question? Contact us.